Contact Us

We'd Love to Hear From You

Have a question about a product, need help with an order, or want assistance with a return? The DreamyPJs support team is here to help.

We believe that a positive shopping experience goes beyond finding the right pajamas. It also means knowing where to turn whenever you need assistance.

How to Reach Us

Email: support@dreamypjs.site

For the quickest and most convenient assistance, email us with your order number and a brief description of your question.

Phone: +1 (604) 505-0350

Business Address:

DreamyPJs
14909 63 Ave
Surrey, British Columbia V3S 2X1
Canada

Website: https://dreamypjs.site

What Can We Help You With?

Our customer support team can assist you with:

  • Product Questions: Get help understanding product details, available styles, and sizing information.

  • Order Assistance: Ask about an existing order or provide additional information related to your purchase.

  • Shipping Updates: Request assistance if your order has not arrived within the estimated delivery window.

  • Returns & Refunds: Learn how to arrange a return or request a refund within our 30-day return window.

  • General Inquiries: Contact us with any other questions about shopping with DreamyPJs.

Customer Support Hours

Please contact us by email at any time. We aim to respond to customer inquiries within 1–2 business days.

Response times may vary during weekends, public holidays, or periods of unusually high inquiry volume.

Before Contacting Us About an Order

To help us assist you efficiently, please include:

  • Your full name.

  • Your order number, if available.

  • The email address used at checkout.

  • A clear description of your question or concern.

  • Relevant photos if you are reporting a damaged, defective, or incorrect item.

Please do not send payment card numbers, passwords, or other sensitive financial information by email.

Thank you for shopping with DreamyPJs. We look forward to helping you.