Refund policy

RETURN & REFUND POLICY

Last Updated: October 27, 2026

At DreamyPJs, we want you to feel comfortable and confident when shopping with us. If your purchase does not meet your expectations, our 30-day return and refund policy is designed to help.

We offer free returns and refunds within 30 days of delivery, subject to the terms below.

1. Return Window

You may request a return within 30 calendar days of the date your order is delivered.

To qualify, please contact us within this period at:

Email: support@dreamypjs.site

Include your order number, the item you wish to return, and the reason for your request.

We recommend contacting us before sending any item back so that we can provide the appropriate return instructions.

2. Return Eligibility

We accept eligible returns for items that are no longer wanted, do not meet your expectations, or are unsuitable for your needs.

For hygiene and product-quality reasons, returned sleepwear should be clean, unworn, unwashed, and in its original condition, with original tags and packaging where reasonably available.

Please contact us if your item is damaged, defective, incorrect, or otherwise not as described. We will review the issue and explain the available resolution.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.

3. Free Returns Worldwide

DreamyPJs offers free returns worldwide for eligible purchases within the 30-day return window.

After your request is approved, our customer support team will provide return instructions and explain the available return-shipping arrangements.

You will not be charged a return-shipping fee for an approved return arranged under this policy.

Please do not send products to the business address listed on our website unless our support team confirms that it is the correct return destination. Returns may require a separate designated return address.

4. Refund Eligibility

You may request a refund within 30 days of delivery for an eligible return.

Refunds may be issued for reasons including:

The product does not meet your expectations.
You selected an unsuitable style or size.
The product arrived damaged or defective.
You received an incorrect item.
Another return reason is accepted by our support team under this policy.

For damaged, defective, or incorrect products, please provide photographs or other relevant information when reasonably requested so that we can assess the issue.

5. How to Request a Return or Refund

Follow these steps to begin the process:

Step 1: Contact Us

Email support@dreamypjs.site within 30 calendar days of delivery.

Step 2: Provide Your Order Details

Include your order number, the item you wish to return, and a short explanation of the reason.

Step 3: Receive Return Instructions

Our team will review your request and provide instructions for returning the item, including the applicable free return-shipping arrangements.

Step 4: Return the Item

Package the item securely and follow the instructions provided by our team.

Step 5: Refund Processing

Once the returned item has been received and assessed, we will confirm the refund decision and initiate any approved refund.

6. Refund Processing Time

Approved refunds will be issued to the original payment method whenever possible.

After we initiate a refund, the time required for the funds to appear in your account depends on your payment provider, bank, or card issuer.

We will notify you if additional information is needed to complete the refund.

If your refund has not appeared after the processing period communicated by your payment provider, please contact us at support@dreamypjs.site.

7. Damaged, Defective, or Incorrect Items

We want you to receive the product you ordered in satisfactory condition.

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Include your order number and clear photographs showing the issue, if applicable.

We will review the information and work with you to arrange an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable law.

Approved returns under this policy will not incur a return-shipping fee.

8. Exchanges

If you would prefer a different size, color, or style, contact our support team within 30 days of delivery.

We will explain the available options based on product availability and the circumstances of your request.

Where an exchange cannot be arranged, you may request an eligible return and refund under this policy.

9. Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order is dispatched. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the return process after delivery.

Your statutory cancellation or withdrawal rights, where applicable, remain unaffected.

10. Promotional Purchases

Items purchased using discounts, promotional offers, or other special pricing remain subject to this Return & Refund Policy unless a different condition is clearly disclosed and legally permitted.

Refunds will reflect the amount actually paid for the returned item, subject to applicable law.