SHIPPING POLICY

Last Updated: October 27, 2026

At DreamyPJs, we want shopping for your favorite sleepwear to be simple and convenient. We offer free worldwide shipping so that customers can shop our collection without an additional standard shipping charge.

1. Free Worldwide Shipping

DreamyPJs offers free shipping worldwide on eligible orders.

The standard shipping charge for eligible orders is $0. Any optional services, duties, taxes, or other charges imposed by third parties or government authorities will be disclosed or handled as required by applicable law.

Our goal is to provide a straightforward delivery experience, wherever you are shopping from.

2. Estimated Delivery Time

Our estimated delivery time is 7–10 days.

This is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, public holidays, weather conditions, and other logistical factors.

If you need assistance with an order that has not arrived within the estimated delivery window, please contact our support team.

3. Order Processing

After an order is placed, we begin the necessary steps to prepare it for shipment.

Processing and dispatch times may vary according to order volume, product availability, and fulfillment operations.

The estimated delivery window should be understood in the context of the shipping information provided for your order. Where a specific processing period or dispatch estimate is shown at checkout or in your order confirmation, please refer to that information.

We will communicate relevant order updates through the contact information provided at checkout where such updates are available.

4. Shipping Destinations

DreamyPJs offers worldwide shipping to eligible destinations.

Delivery availability may depend on carrier coverage, local import rules, restrictions on certain destinations, and other operational limitations.

If we cannot fulfill an order to the destination provided, we will contact you where reasonably possible to discuss the available options.

5. Shipping Costs

Standard shipping is free worldwide for eligible orders.

We aim to display applicable charges clearly during checkout. If any additional charge applies to a particular service or order, it will be disclosed as required by applicable law before you complete the purchase.

DreamyPJs does not charge a standard shipping fee for eligible orders under this free-shipping offer.

6. Order Confirmation and Tracking

After placing an order, check your email for your order confirmation.

If tracking information is available for your shipment, it may be provided by email or through the relevant tracking service.

Please allow for the carrier's system to update after dispatch. Tracking events may not appear immediately and may vary between shipping providers.

If you have not received an expected order update, contact support@dreamypjs.site with your order number.

7. Address Accuracy

Please verify your shipping address, postal code, phone number, and email address before completing checkout.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before dispatch. Once an order has been handed to a carrier, changes may no longer be possible.

If an order is delayed or returned because the address provided was incorrect or incomplete, we will review the circumstances and explain the available options in accordance with applicable law.

8. Customs Duties, Taxes, and Import Charges

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Free shipping does not automatically mean that customs duties or import taxes are included in the purchase price.

Responsibility for these charges will be determined by the terms displayed at checkout and applicable law.

We encourage international customers to review their local import requirements before placing an order.

We will disclose any charges for which we are responsible as required by law.

9. Delayed or Missing Orders

Although we aim to meet the estimated delivery window of 7–10 days, delays can occasionally occur.

If your order has not arrived within the estimated delivery period, contact us at support@dreamypjs.site.

Please provide your order number and shipping details so that we can review the situation and, where appropriate, assist with the carrier or fulfillment provider.

If a shipment is confirmed lost or remains undelivered, we will work with you to determine an appropriate resolution, which may include a replacement or refund in accordance with applicable law and our policies.

10. Damaged or Incorrect Deliveries

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please include your order number and photographs showing the issue, where applicable.

Our team will review your request and explain the available options.

Eligible returns under our Return & Refund Policy are free, and applicable consumer rights remain unaffected.

11. Delivery Attempts and Unsuccessful Deliveries

Carriers may require a signature, arrange another delivery attempt, or direct a shipment to a collection location, depending on their procedures and the destination.

Please monitor available tracking information and follow any delivery instructions provided by the carrier.

If delivery cannot be completed, contact our support team so that we can help review the available next steps.

12. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to assist before dispatch. If the order has already been shipped, the standard return process may apply.

Nothing in this section limits any cancellation or withdrawal rights that apply under consumer protection law.

13. Contact Our Shipping Team

For shipping questions, delivery updates, or assistance with an order, please contact:

DreamyPJs Customer Support
Email: support@dreamypjs.site
Phone: +1 (604) 505-0350
Address: 14909 63 Ave, Surrey, British Columbia V3S 2X1, Canada
Website: https://dreamypjs.site

Thank you for shopping with DreamyPJs. We appreciate your trust and look forward to making your shopping experience as comfortable as possible.